A regular service request must be submitted in writing. It can be sent through our website, by fax or mail. If you have an emergency, then you may call but we will still ask that you submit the item in writing as well.
Our Customer Care Representatives' phones are monitored over the weekends and on holidays from 8:00 AM to 5:00 PM. Please leave a detailed message and you will be contacted as soon as possible.
You have a 10-year warranty on your home but there are exclusions to that warranty, such as cosmetic items or wind-driven rain due to a hurricane, that are not covered after you close on your home. The warranty also is limited by what is covered for the 1st year, the 2nd year and the remaining 3 to 10 years. Please read your warranty booklet to learn the specifics about what is covered during each of these time periods. You can also call our Customer Care Representatives for further explanation.
Cosmetic means the physical appearance of wood trim, doors, cabinets, countertops, concrete surfaces, painted areas, etc. in respect to imperfections, such as, nicks, scratches, cuts, dents, drips, blemishes and finish variations.
Condensation on interior surfaces, such as window sills, is the build-up of moisture which often occurs during cold weather. It is a result of the humidity level in the home combined with the difference of inside and outside temperatures. Damage to window sills and sheetrock is possible from excessive condensation draining onto the finished woodwork. Contact the Customer Care Representatives and they will gladly explain what you can do to minimize this condition in your home.
You should contact the flooring company who installed your wood floors and they will provide you with the manufacturer suggested product for cleaning your hardwood floors. We do not recommend you select a product advertised on the television unless you have verified with the manufacturer first that the product will not damage your wood floors.
Your battery is a back up in case of a power failure. When your battery is removed, power is still feeding your alarm. On the advice of an electrician, they suggest that if the alarm is still beeping to disconnect the low voltage wires inside the alarm and then contact your electrician as soon as possible to further assist you. Also, the smoke alarms are sensitive to dust and dust particles and may require cleaning to stop the beeping. A hairdryer is suggested to clean the smoke alarm. It will remove the dust particles.
All exterior outlets are on a GFCI and if the outlet is overloaded it can be tripped and then will need to be reset. The reset button is in the breaker box which is located either in the garage or the utility room. When the GFCI is reset, all power will be restored to the exterior outlets. If the GFCI will not reset, check the breakers in the electric box to make sure they are all in the correct position.
You should have received a copy of your selections from your community sales manager prior to closing on your home. If you cannot locate your copy, pelase contact Customer Care and a Representative will be happy to give you the information.
Yes, you may. If you call to have them to handle a repair, please contact the Customer Care Representatives also and notify them of the repair in writing. This is important so that there is a record of the work being done with Trendmaker Homes' Customer Care Representatives.
No, yard trees require more water than a sprinkler system can provide. Watering should be done once every three days for 15 to 20 minutes. You should water by hand allowing a deep, slow soaking for each tree. Consult your Homeowner Manual for more detailed information.
On the wall of the backsplash near the kitchen sink and dishwasher there is a switch which controls the power to the dishwasher. Flip that switch, as you would a light switch, and your dishwasher should receive power and work. If there is still a problem with getting power to the dishwasher, then please contact the Customer Care Representatives.